Terms of Service

1. What Qwait does

Qwait lets organisers run digital queues, token bookings, display screens, event tickets and entry scanning. Visitors join with a QR code or link and follow their turn on their phone.

We provide the software. The service at the counter, clinic, venue or event is provided by the organiser, not by us.

2. Accounts

• You must be at least 18 years old, or have a parent or guardian's permission, to create an account.
• Give accurate details and keep your password safe. You are responsible for what happens in your account.
• One person or business per account. Do not share logins; add gates or team members instead.
• Tell us at info@qwait.in if you think your account has been misused.

3. Organisers' responsibilities

• You are responsible for your queues, events, tickets, prices, coupon codes and what you promise to visitors.
• You must have the right to collect the visitor details you ask for, and use them only to serve those visitors.
• You must follow the laws that apply to your business, including consumer, health, event and tax laws.
• Ticket money paid to your own Razorpay account or UPI belongs to you, and refunds to your buyers are your responsibility (see the Refund Policy and Organiser Terms).

4. Acceptable use

Do not use Qwait to:

• break any law, or collect personal data without a lawful reason;
• sell fake, misleading or unlawful tickets, or mislead visitors about wait times or prices;
• send spam, or harass or impersonate anyone;
• attack, overload, scrape or try to break into the service, or get around plan limits;
• upload anything harmful, hateful, obscene or that you do not have the right to share.

We may suspend or remove content, queues, events or accounts that break these rules.

5. Plans, events and payments

• Subscription plans are prepaid for a month or a year. They do not renew automatically; you choose to renew.
• Event plans are paid once for the size and dates you choose. Free-to-start events have no upfront fee; we keep the stated share of each paid ticket instead.
• Prices are shown in Indian rupees and include any tax that applies.
• Payments are processed by Razorpay. We never see or store your card or bank details.
• If a plan ends, it keeps working for 7 days so you can renew, then the account moves to the free plan. Nothing you created is deleted because of this.
• Complimentary months (welcome offers or gifts) are free and end on the date shown; they have no cash value.
• We may change prices for future periods with notice on the website. Periods you have already paid for are not affected.

Refunds are covered by our Refund & Cancellation Policy.

6. Visitors

Wait times and expected times are estimates from the organiser's settings and can change. Tokens and tickets are issued by the organiser, who decides who is served and when. Questions about a booking, ticket or refund should go to the organiser first.

7. Your content and data

You own what you put into Qwait. You allow us to store and show it as needed to run the service for you. How we handle personal data is explained in our Privacy Policy.

8. Availability

We work to keep Qwait running and your data safe, but the service is provided "as is" and may sometimes be unavailable, for example during maintenance or problems with our providers. Keep a simple fallback (such as a printed list) for important events.

9. Liability

To the extent the law allows, Qwait is not liable for indirect or consequential losses, lost business or profits, or for anything the organiser provides or fails to provide. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

10. Ending your use

You can stop using Qwait at any time and ask us to delete your account. We may suspend or close accounts that break these terms or the law, with notice where reasonable.

11. Changes to these terms

We may update these terms. We will show the date of the last change at the top of this page and, for important changes, tell account holders by email or in the app. Using Qwait after a change means you accept the updated terms.

12. Law and disputes

These terms are governed by the laws of India. Courts in Thrissur, Kerala have exclusive jurisdiction. Before going to court, please write to us at info@qwait.in so we can try to resolve the issue.

13. Contact

Imagenie, 201, Dreams Heritage, Vakayil Lane, Sawmill Road, Koorkencherry, Thrissur 680007, Kerala, India. Email: info@qwait.in.