Refund & Cancellation Policy

1. Subscription plans

• Plans are prepaid for the period you choose and do not renew automatically, so there is nothing to cancel.
• Once a paid period starts, it is not refundable, in full or in part.
• If you were charged twice or charged by mistake, write to info@qwait.in within 7 days and we will refund the extra payment.

2. Event plans

• An event plan that has not been paid for can be changed or deleted freely.
• Once paid, the event plan is not refundable. You can move the event's dates until it starts, within the days you bought.
• Duplicate or mistaken charges are refunded as above.

3. Event tickets bought from organisers

• Ticket money goes to the organiser (directly, or through Qwait for free-to-start events). The organiser decides their refund and cancellation rules.
• If an event is cancelled, ask the organiser for a refund. Organisers can refund online payments in full from their Orders page; UPI payments are refunded by the organiser from their bank or UPI app.
• If you paid but your ticket was not issued, contact the organiser with your UPI transaction ID or payment ID, or write to info@qwait.in and we will help.

4. How refunds are paid

Approved refunds go back to the original payment method. Razorpay usually completes them in 5–7 working days, depending on your bank.

5. Contact

Write to info@qwait.in with your account email and payment ID.